Our Enterprise Service Centre is the key interface between ICT services and the business, providing an excellent client experience while proactively identifying trends and problems to drive service improvement and reduce the number of failures.
The ESC brings together a skilled and experienced call answering team with level 1 and 2 support analysts. We handle over 120,000 calls per annum, to create a highly efficient first-time-fix environment.
Our service is modelled to provide the best possible experience for users, while enabling us to meet our target and industry standard Service Level Agreements. With responsibility for the delivery of complete end-to-end desktop services, we offer a successful client facing one-stop-shop service.
Our high performing team has been created by bringing together a number of existing service desks and we operate with a cohesive and successful ‘one-team’ culture.
The ESC’s seamless integration of our extended ICT service to GCC Education Services Secondary Schools highlights the quality of service that we offer our clients.
If you would like to find out more about our approach to ICT, please contact us.